Return Policy
At FansTro, your satisfaction is our priority. We understand that sometimes things may not work out as expected, which is why we offer a hassle-free return policy to ensure your peace of mind.
Returns: You may return items within 14 days of the delivery date.
Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
Initiating a Return: To start a return, kindly reach out to our customer service team with your order number and the item(s) you wish to return. We'll guide you through the process and provide a return authorization along with detailed instructions.
Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error or if the item received is defective.
Refunds: Once we receive your return, please allow 7-10 business days for us to process your refund. Refunds will be issued to the original method of payment used for the purchase.
Exchanges: Presently, we do not facilitate direct exchanges. If you desire a different item, please initiate a return for the original item and place a new order for the desired item.
Please bear in mind that returned items are subject to inspection upon arrival. We retain the right to reject returns that do not adhere to our return policy criteria.
Should you have any queries or require further assistance regarding our return policy, don't hesitate to contact our dedicated customer service team. Thank you for choosing FansTro for your fashion needs!